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Privacy & Cookies

About us

Newcastle United Foundation (“the Foundation”) is a charity working with the local community.

For the purposes of the General Data Protection Legislation and any successor legislation, the Foundation is a data controller in respect of any personal data provided to or collected by us.

The Foundation takes the privacy of all its website users very seriously and takes great care to protect your information. This privacy policy explains what information we collect about you, how we may use it, and the steps we take to ensure that it is kept secure. We also explain your rights and how to contact us.

 

Please note this website contains links to other websites which are provided for your convenience. We are only responsible for the privacy practices and security of this website.

We recommend that you also check the privacy and security policies and procedures of each and every other website that you visit.

 

What information do we collect?

In order to fulfil our charitable aims and to provide you with services, we may collect personal information about you from our website, telephone conversations, emails and written and verbal communications. We may, for example, keep a record of your name, address, delivery address, email address and telephone number.

When you contact us we may also record details of any disability or health needs you may have at the time of booking a place on one of our courses or events (or another service) which will take place at the Foundation or any of our other premises to help to ensure your safety.

We may supplement the information that you provide with other information that we obtain from our dealings with you or which we receive from other organisations, for example, other charities or community organisations we work with (and sometimes commercial partners).

How we use your information and our lawful bases for doing so


All personal information that we obtain about you will be recorded, used, and protected by us in accordance with current data protection legislation and this privacy policy.

We will primarily use your personal information to provide our events and services to you and, for example:

Purpose Lawful basis
·       To communicate with you about the events, courses, services and / or products you have requested

 

Performance of a contract. If you do not provide us with the information we need to perform our contract with you then we may need to terminate the contract.

 

·       To process or communicate with you about a donation

 

Performance of a contract and/or our legitimate interests applying the donation correctly and in accordance with your wishes.

 

·       To communicate with you in the event that any products, events, courses or services you have requested are unavailable

 

Performance of a contract. If you do not provide us with the information we need to perform our contract with you then we may need to terminate the contract.

 

·       To respond to any enquiries you make Legitimate interests – we need to assist you with the enquiry you have made

 

·       To provide you with information about our offers which may be of interest to you (where you have provided us with consent to do so)

 

Consent
·       To provide you with offers from our partners (a list of which can be found here (where you have provided us with consent to do so)

 

Consent
·       For record keeping purposes – to improve the quality of our service

 

This will be done on an anonymized basis
·       For market research

 

This will be done on an anonymized basis

 

·       To track activity on our website

 

This will be done on an anonymized basis

 

 

You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your personal details and/or information concerning your activities whilst visiting the website, we may do so if we are obliged by law.

How long will we keep your information?

Where you have not registered for an event or course with us, we will keep your information in line with the timescales set out below:

Type of information When will it be deleted
Contact details (for products / services) 6 years after the contract has been satisfied

 

Contact details (to deal with an enquiry only) 6 months after we have finished dealing with your enquiry

 

Contact details (where you have provided your consent to be contacted about offers) For such time as you have provided us with consent to do so. Please note if we do not hear from you within a period of 12 months, we will get in touch to see if you still want to hear from us

 

 

Disclosure of your information to service providers

In order to provide our events, courses, products and services to you, we may need to appoint other organisations to carry out some of the processing activities on our behalf. These will include, for example, payment processors, delivery organisations and mailing houses. In these circumstances, we will ensure that your information is properly protected and that it is only used in accordance with this policy. We will also make sure that we have appropriate contracts in place with these third parties.

Offers and opportunities

The Foundation occasionally teams up with a selection of carefully chosen partners, including commercial partners, an up-to-date list of our partners is available by clicking here.

Where you have provided us with consent to do so and you express an interest in an offer from one of our commercial partners, that partner may let us know. This enables us to take your views and interests into account when choosing our commercial partners.

What to do if you do not want to receive details of offers

Please be assured, we will only contact you with details of offers if you have provided us with express consent to do so. You can also change your mind at any time and withdraw consent.

Please note, if you do withdraw your consent to receive information, we and/or our commercial partners will be unable to keep you informed of new services, products, events or special offers that may interest you and our ability to inform you of ticketing opportunities will be affected.

Use of your information outside the European Union

Some of the organisations to which we may disclose your personal information are situated outside of the European Union. In order to provide you with the products and services you require, we may need to transfer your personal information to these countries and we will always ensure that the appropriate safeguards are in place.

Policy for children

We understand that children will visit our website or interact with our content.  We encourage all persons under 14 to consult with their parents or legal guardian before interacting with our content or submitting information to us. Parents or legal guardians should supervise children when online.

If you are under the age of 18, you may still participate in competitions and promotions. However, notification of a win, offer or prize should be sent directly to your parent or legal guardian. The contact details of your parent or guardian should therefore be provided in the initial registration process. Any publication of a competition winner’s personal details for visitors known to us to be under 18 will require parental or legal guardian consent during registration.

Cookies

We use cookies in order to ensure the website functions properly and to improve your user experience. Cookies are usually a string of numbers and/or letters that a website transfers to your hard drive. The cookies enable the website to “remember” you, either for the duration of your visit (session cookies) or for repeat visits (persistent cookies). We recommend that you visit the websites www.allaboutcookies.org and www.cookiecentral.com if you would like in-depth information about cookies.

On this website, we use the following types of cookies:

  Description
Strictly necessary cookies These cookies are essential to enable you to navigate around the website securely and to provide you with services you have specifically requested. For instance, they help ensure that payments are processed securely.
Functionality cookies These cookies enhance the functionality of the website by storing your preferences. For instance, they can remember your name and location, if you provide this information.
Performance cookies These cookies improve the performance of the website. For instance, they help pages load quicker.
Online behavioural cookies These cookies store information about your behaviour online, such as your browsing history. For instance, they help us tailor the advertising we show to you to your interests.

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Most web browsers automatically accept cookies, but if you prefer, you can change your browser to prevent that. You are not obliged to accept cookies and you can adjust your browser’s setting to prevent it from accepting cookies on your computer – go to www.cookiecentral.com for instructions on how to disable cookies. However, you may not be able to take full advantage of our website or use certain functions if you disable cookies. If you continue to use our website, you agree to our use of cookies.

Security of information

We take the security of your personal information seriously. When you submit your credit card details, we use industry standard Secure Sockets Layer (SSL) encryption technology to guard your information. In addition, we have security procedures in place to protect our paper based systems and computerised databases from loss and misuse, and only allow access to them when it is absolutely necessary to do so, and then under strict guidelines as to what use may be made of the personal information contained within them. Please note that we cannot guarantee any data transmission over the internet is completely secure.

Monitoring

We may monitor or record telephone calls for security purposes and to improve the quality of services that we provide to you. We will always inform you if we are recording a call.

Changes to this privacy policy

We aim to meet high standards and our policies and procedures are, therefore, constantly under review. From time to time we may change our security and privacy policies. If and when we have update this policy, we will place an alert on our website so that you can see what has changed.

Your rights

You have the following rights in relation to data protection:

  1. The right to access your personal information
  2. The right to have your information updated
  3. The right (in certain circumstances) to have your information deleted
  4. The right to object to or restrict processing of your information
  5. The right to data portability
  6. The right to withdraw your consent at any time
  7. The right to complain to the Information Commissioner’s Office

If you would like to exercise any of your rights with us then please contact us using the contact details set out below.

 

How to contact us

If you would like any further information or have any comments about our privacy policy or any other aspect of our website or service, please contact our Data Protection Lead by any of the methods shown below:

Telephone: 0844 372 1892 ext. 8451
Email:  foundation@nufc.co.uk
Mail:
Newcastle United Foundation
St. James’ Park
Newcastle upon Tyne
NE1 4ST

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